Incentives & Motivation

Programs that combine research insights with reward systems designed to motivate employees and reinforce desired customer experience behaviors.

  • Beverage Partnership Boosts Soda Sales by 36% | Confero

    Mystery shopping combined with employee incentives improves upselling, service behaviors, and product execution—driving measurable revenue growth for restaurant brands. The Challenge Soda fountain sales are a major revenue stream for quick service restaurants and beverage companies. A nationwide QSR chain and its beverage provider partnered on a drive-thru promotional campaign. ​The Beverage Company Wanted to: Both partners needed reliable, nationwide insights to evaluate promotion execution and  measure its impact on sales. The Objective The partnership aimed to: The Approach Confero designed a nationwide mystery shopping and rewards program that combined promotional evaluation with employee engagement.​ The Results: The Success The QSR chain and beverage partner turned a promotional campaign into a revenue -generating success.  By combining upselling, recognition, and beverage analysis, Confero delivered a program that grew sales, improved service, and strengthened the brand partnership nationwide. Key…

  • Amusement Park Service Improvement Case Study | Confero

    Mystery shopping in amusement parks measures guest-facing behaviors like greeting, upselling, and thanking—helping teams improve consistency and drive better guest experiences. The Challenge Amusement parks depend on seasonal teams to create memorable guest experiences. With high turnover, weather disruptions, and rotating kiosk locations, maintaining consistent behaviors—greeting, upselling, thanking—is tough across multiple parks. The Objective Partner…

  • Theme Park Chain Motivates Employees with On-the-Spot Branded Gift Cards | Confero

    The Challenge A nationally known theme park chain (U.S. & Canada) needed a reliable way to drive three guest-critical behaviors at scale: warm greetings, timely upsells, and sincere thank-yous. Complexity came from multi-location operations, shifting kiosks and attractions, mixed prize tiers, and weekend/weather variability that demanded continuous support and fair, consistent execution. The Objective Partner…