Delivering insights that strengthen brands, grow revenue and ensure compliance.
Customer Experience Research for Multi-Location Brands
Delivering insights that strengthen brands, grow revenue, and ensure compliance.
Trusted by leading national and regional brands for over 39 years.
Why Leading Brands Choose Confero
From national restaurant chains to regional banks, brands trust Confero for customer experience programs that deliver visibility, consistency, and measurable results.
Visibility
See how each location performs, anytime, anywhere.
Compliance
Verify standards and reduce risk across your network.
Actionability
Data you can act on, not just read about.
“Confero’s reporting gave us visibility across hundreds of stores—and their team delivered data we could act on immediately.”
— Regional Director, National Restaurant Chain
What We Deliver
Comprehensive customer experience research programs built to fit your operations.
Mystery Shopping
Experience your business through your customers’ eyes—on site, online, or by phone.
Telephone Mystery Shops
Assess phone etiquette, accuracy, and service quality for customer inquiries.
Brand Audits
Evaluate consistency and alignment with your brand’s standards at every location.
Compliance Audits
Verify adherence to laws, regulations, and internal policies with detailed reporting.
Action Plans
Transform findings into focused steps that improve customer experience and revenue.
Data Aggregation
Combine results from multiple research programs into one clear dashboard.
In-App Research
Test your mobile or digital experience through real user interaction.
Incentives & Motivation
Engage employees with reward programs that drive better CX outcomes.
Customer Surveys
Design and deploy surveys that reveal true customer sentiment.
Social Media Monitoring
Track brand conversations and reputation across digital platforms.
In-Store Research
Understand on-site performance and operational consistency across regions.
Focus Groups
Explore customer perceptions and purchase journeys to guide strategy.
Used by leaders in retail, restaurant and financial industries to ensure consistent customer experience nationwide.
See Your Results Clearly
Confero’s Compass™ platform turns research into actionable insights.
Track performance by location, trend over time, and spot opportunities to improve.
Compass™: recognized for innovation in actionable CX analytics.
Confero’s Compass™ platform turns research into actionable insights.
Track performance by location, trend over time and spot opportunities to improve.
- 24/7 online access to reporting
- Role-based permissions and filters
- Aggregated data across multiple programs
- Editorial review and QA at every stage
Compass™ reporting delivers real-time dashboards that unify insights across all your programs — mystery shopping, audits, surveys, and more.
Proof in Action
Real results from brands nationwide.
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Point of Purchase Audits Drive Restaurant Display Effectiveness | Confero
Point of purchase audits evaluate in-store display execution and promotional visibility, helping restaurant brands improve consistency and increase sales impact. The Challenge A leading fast-casual…
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Beverage Partnership Boosts Soda Sales by 36% | Confero
Mystery shopping combined with employee incentives improves upselling, service behaviors, and product execution—driving measurable revenue growth for restaurant brands. The Challenge Soda fountain sales are a major revenue stream for quick service restaurants and beverage companies. A nationwide QSR chain and its beverage provider partnered on a drive-thru promotional campaign. The Beverage Company…
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Restaurant Menu Rollout Case Study | Confero
Mystery shopping evaluates menu rollout execution and suggestive selling, helping restaurant brands increase sales and ensure successful product launches. The Challenge Launching a new menu…
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Grocery Checkout Time Case Study | Confero
Mystery shopping identifies checkout bottlenecks in grocery stores, helping teams reduce wait times, improve customer satisfaction, and increase sales. The Challenge A regional grocery chain…
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Retail Reset Audit Case Study | Confero
Retail reset audits verify in-store execution of displays and promotions, helping brands ensure consistency and launch campaigns on schedule. The Challenge National Retail Reset Audit…
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Alcohol & Tobacco Sales: Ensuring Compliance with ID Laws │ Confero
Compliance mystery shopping verifies alcohol and tobacco ID-checking behavior, helping retailers reduce legal risk and ensure consistent adherence to regulations. Snapshot The Challenge Businesses operating…
Resources for Confero Clients
Ready to Better Understand Your Customer Experience?
Confero combines nationwide reach, decades of experience, and personalized reporting to help organizations evaluate customer experience, operational consistency, and frontline execution.